Join Team Boughey as a Transport Operations Manager

We are currently recruiting for a Transport Operations Manager for our Transport team at Wardle, Nantwich, CW5 6RS.

The Transport Planning Manager – Operations oversees the strategic and operational planning of transport activities, ensuring seamless delivery operations across the UK. This role involves leading a team of Transport Planning Supervisors and Transport Operators, driving efficiency in routing and resource allocation, and ensuring compliance with regulatory requirements. The position emphasises achieving key performance indicators (KPIs), fostering continuous improvement, and maintaining exceptional standards of customer service while optimising budgetary performance.

At Boughey we are proud of our standing in the local community and the different and varying customer base we have. We hire great people from a wide variety of backgrounds. As an equal opportunity employer, we ensure that our place of work is welcome to everyone.

Key Responsibilities:

Leadership and Team Development:

Lead and mentor the Transport Planning Supervisors and operators, fostering a culture of collaboration, accountability, and high performance.
Conduct regular performance reviews and provide developmental opportunities to ensure the growth and effectiveness of the supervisory team.
Ensure a continuation of growth opportunities for team development through a varied coaching style suited the individual being coached.

Strategic Operational Management:

Oversee the daily and long-term planning of transport activities, ensuring efficient resource utilisation and adherence to delivery schedules.
Develop and implement strategies to optimise fleet efficiency and reduce operational costs.
Monitor compliance within UK and EU transport regulations, ensuring that Supervisors and Operators enforce these standards within their teams.

Customer Service and Issue Resolution:

Establish and maintain high customer service standards, ensuring timely resolution of issues and proactive communication with key stakeholders.
Support Supervisors and wider team in addressing escalated delivery challenges and provide solutions to meet customer expectations.

Performance Monitoring and Reporting:

Analyse and evaluate operational KPIs, using data-driven insights to identify areas for improvement.
Lead the preparation of comprehensive performance reports for senior management and key business stakeholders.
Ensure that Supervisors and operators consistently track and report on operational performance metrics.

Process Improvement and Innovation:

Identify opportunities for process improvements within transport planning and execution.
Lead initiatives aimed at enhancing operational efficiency, reducing empty miles, and improving delivery accuracy.

Health, Safety, and Compliance:

Promote a safety-first culture across all transport operations, ensuring adherence to health and safety standards.
Maintain compliance with the Working Time Directive (WTD) and tachograph regulations.
Provide guidance to Supervisors to ensure all transport activities align with company policies and industry standards.

Leadership, Team Management and Strategic Thinking – Encouraging proactive teamwork and fostering interdepartmental communication.

Provides clear direction, ensuring team alignment with operational goals.
Fosters collaboration and effective communication within the team.
Holds team members accountable and provides feedback to enhance performance.
Motivates team members to continuously improve and embrace operational challenges.
Inspire and guide Supervisors to achieve strategic and operational goals.
Align departmental activities with broader organisational objectives and drive continuous improvement initiatives.

Communication and Problem-Solving – Guiding operators in adopting innovative approaches to overcome logistical challenges.

Ensures timely, accurate communication across all stakeholders, including drivers, customers, and senior management.
Inspire and guide Supervisors to achieve strategic and operational goals.
Align departmental activities with broader organisational objectives and drive continuous improvement initiatives.

Customer-Focused and Service-Oriented – Reinforcing a customer-first mindset that prioritizes service excellence.

Prioritises customer service while maintaining efficiency and profitability.
Instils a customer-first mindset within the transport team, emphasising service excellence and satisfaction.
Continuously review and enhance processes to meet evolving customer needs and expectations.

What we are looking for:

Extensive experience in senior transport planning or operations management roles.
Proven ability to lead and develop high-performing teams, including supervisors and operational staff.
Strong understanding of transport systems, industry regulations, and best practices.
Strong commercial and business development experience.
Demonstrated ability to manage budgets and improve profitability within transport operations.
Proficient in transport management systems (TMS) and relevant software, including Microsoft Office Suite.
In-depth knowledge of tachograph regulations, Working Time Directive (WTD), and Driver’s Hours regulations.
Excellent organisational skills with the ability to prioritise multiple tasks and meet deadlines.
Excellent interpersonal skills, good at relationship building and a strong communicator.
High energy, drive, and enthusiasm.
Meticulous attention to detail and proactive problem-solving skills.
CPC International Qualification (Essential).
IOSH Qualification (Desirable)

What we offer:

Location: Wardle, Nantwich, Cheshire, CW5 6RS
Shift Pattern: Monday to Friday (8.30am to 4.30pm – 30 mins unpaid lunch break)
Salary: £48,233.82 and an On Call Allowance of £3,750 totalling £51,983.82 per annum.
Enhanced holidays of 33 days inclusive of Bank Holidays.
Option to purchase up to 5 days additional Holiday.
£300 annual attendance bonus.
Workplace pension.
Cycle to work Scheme.
£500 “Refer a Friend” bonus.
Onsite parking – Free of charge.

Closing Date 21/02/2025

If you believe you are the right person for the role, please use the button below to send your CV and covering letter and a member of the team will be in touch.

Boughey Distribution Ltd
Wardle, Nantwich
Cheshire, CW5 6RS

Tel: 01829 260704