Join Team Boughey as a Transport Coordinator

• Leverage geographical knowledge to optimise fleet efficiency.
• Manage and supervise driver workloads to ensure smooth running of the operation.
• Maintain consistent communication with drivers and depot staff.
• Ensure timely deliveries through tracking software and regular updates.
• Address driver queries in person or via phone.
• Report any tracker errors to the Transport Planning Manager.
• Proactively keep drivers informed of road conditions and challenges to ensure timely deliveries.
• Coordinate in conjunction with the Operations Department to ensure that vehicle and trailer maintenance schedules are executed without failure.
• Collaborate with Transport Planning Manager and Delivery Service Team to exchange crucial information, such as estimated times of arrival (ETAs) on deliveries. It is expected ALL communication surrounding delivery issues is communicated in every instance to the above teams with all detail needed in that communication.
• Ensure regular communication with all drivers under your supervision, all drivers must be spoken to in person on the phone in first 4 hours of the drivers shift.
• In conjunction with the Operations team ensure that vehicles are fully manned with permanent and temporary driver resources based on operational need.
• Complete and distribute daily handovers according to the KPIs set by your Transport Planning Supervisor.
• Develop a weekly resource plan to ensure the effective and efficient use of drivers, vehicles, and equipment, in line with KPIs set by the Transport Planning Management team.
• Administer customer requirements in a timely and controlled manner, ensuring compliance with the contractual obligations between Boughey and its customers, is adhered to.
• Prioritise customer service expectations while maintaining commercial awareness and profitability.
• Always look for opportunities to reduce empty running and enhance network efficiency – If need plan replan and plan again.
• Review delivery schedules periodically to ensure service and revenue targets are met, adapting to changes in customer demand to suit the operational needs of Boughey’s Operation to maximise utilisation and profitability.
• Support and deliver on the Company mission, vision and live and promote the Company
• Liaise with relevant internal stakeholders to maintain the highest standards with due regard to Customer requirements and in line with HARA, BRCGS and any other internal or external legislation/audits.
• To be aware of and adhere to the Company’s Health & Safety Policy, taking responsibility for the Health, Safety, environmental and welfare of yourself and others in your departments.
• The above list is not exhaustive, and the main duties may change from time to time you may be asked to carry out other jobs as reasonably requested.

Self- Management and Teamwork

• Clearly identifies what is required of others and avoids letting others down.
• Suggests improvements to enhance the daily planning process.
• Respects others’ views and actions, fostering a positive team environment
• Prioritises objectives and schedules work to make best use of time and resources.
• Takes ownership of tasks and ensures their completion.
• Maintains beliefs, commitment, and effort in spite of setbacks or opposition.
• Reflects on personal performance and adjusts behavior to improve outcomes.

Communication

• Identifies the information needs of others and ensures clear communication.
• Listens actively, asks questions, clarifies points and rephrases others’ statements to check mutual understanding.
• Modifies communication in response to feedback from recipients.
• Communicates effectively using both verbal and office communication tools [Email, Telephone, Word, Presentations.
• Responds promptly to all communication.

Service Focus

• Is absolutely focused on ‘what is important to the customer’ and is proactive in finding out and exceeding customer expectations.
• Maintains professionalism when interacting with both internal and external customers, offering accurate and detailed responses.
• Takes full responsibility for delivering high-quality service at every step.