Join Team Boughey as a Operations Supervisor

Operational Oversight & Driver Management

• Supervise and support drivers and operations coordinators to maintain smooth transport operations.
• Ensure adherence to schedules, policies, and transport regulations, optimising fleet efficiency.
• Monitor driver compliance with working time directives and tachograph regulations.
• Collaborate closely with Driver Trainers to assess training needs and support continuous driver development.
• Conduct performance evaluations, remedial training, and investigations as required.
• Ensure all driver documentation (licenses, CPC qualifications, etc.) is up to date and compliant.
• Manage driver absence, holidays, and shift adjustments to ensure seamless operations.

Driver Engagement & Well-being

• Foster a positive and supportive work culture, ensuring high engagement and job satisfaction.
• Conduct regular driver meetings and feedback sessions, addressing concerns and providing guidance.
• Recognise and reward high-performing drivers, promoting a culture of excellence.
• Act as a key point of contact for driver concerns, resolving issues proactively.
• Organize driver forums, well-being initiatives, and recognition programs.

Compliance & Safety Management

• Ensure full compliance with health and safety regulations, vehicle checks, and PPE usage.
• Oversee incident and accident reporting, ensuring proper investigations and follow-ups.
• Enforce drug and alcohol testing policies, ensuring all drivers meet safety standards.
• Support the business in maintaining Earned Recognition Status by ensuring full compliance with UK and EU transport regulations.
• Conduct regular fleet audits, spot checks, and vehicle damage assessments.
• Investigate and resolve any missing mileage or compliance infringements.

Resource & System Management

• Oversee fleet availability, ensuring vehicles and trailers are maintained and defect-free.
• Ensure efficient fuel management and inventory availability for smooth operations.
• Maintain transport IT systems, ensuring proper data recording and reporting.
• Manage and analyse vehicle and trailer downtime, implementing solutions for efficiency.
• Ensure adherence to service and MOT schedules as per fleet department guidelines.

Performance Monitoring & Reporting

• Track and report on KPIs, including fleet utilisation, compliance adherence, and driver performance.
• Identify and address performance or disciplinary issues, ensuring corrective actions where needed.
• Provide operational reports to the Head of Transport (Operations), highlighting key insights and challenges.

Customer Service & Team Development

• Ensure drivers uphold high service standards, maintaining professionalism and efficiency.
• Work closely with the team to resolve service-related issues, enhancing customer satisfaction.
• Support onboarding and training for new drivers and operations coordinators.
• Promote teamwork and continuous improvement, encouraging feedback and innovation.

Leadership & Team Management

• Strong leadership skills with the ability to inspire, mentor, and motivate a diverse team.
• Excellent conflict resolution and decision-making abilities to manage operational challenges.
• Ability to create a positive, professional, and accountable work environment.

Operational & Compliance Focus

• Strong attention to detail in enforcing transport regulations and operational procedures.
• Ability to manage and optimise fleet utilisation, ensuring operational efficiency.

Communication & Problem-Solving

• Ability to maintain clear, open communication with drivers, operations coordinators, and management.
• Strong analytical skills to identify inefficiencies and implement data-driven improvements.
• Capability to collaborate across departments, ensuring seamless coordination of transport operations.

Customer Service Excellence

• Commitment to ensuring on-time delivery and exceptional service standards.
• Professionalism in addressing customer concerns and operational challenges.

Performance Management

• Driver Engagement Scores – Assessing satisfaction, morale, and feedback.
• Fleet Utilisation Rate – Ensuring efficient use of vehicles.
• Compliance Adherence – Monitoring driver compliance with safety and regulatory requirements.
• Service Delivery – Ensuring schedules are met with minimal delays.
• Incident & Compliance Reporting – Maintaining accurate and timely reporting of operational issues.

In Addition

• Support and deliver on the Company mission, vision and live and promote the Company values.
• Liaise with relevant internal stakeholders to maintain the highest standards with due regard to Customer requirements and in line with HACCP, BRCGS and any other internal or external legislation/audits.
• To be aware of and adhere to the Company’s Health & Safety Policy. You will challenge the poor and promote good Health Safety Environmental practices by taking responsibility for the Health, Safety, environmental and welfare of yourself.
• This list is not exhaustive and may include any other reasonable duties which may be required by the Manager/Supervisor.