Join Team Boughey as a Customer Production Administrator

We are currently recruiting a Customer Production Administrator for our Co-Packing Team at Wardle, Nantwich.

In this role, you will be responsible for managing customer orders, coordinating production schedules, production paperwork and the fulfilment process. You will work closely with various departments to ensure on time, in full deliveries for the customer. A successful Customer Production Administrator will have excellent communication skills, strong problem-solving abilities, and the ability to multitask in a fast-paced environment.

At Boughey we are proud of our standing in the local community and the different and varying customer base we have. We hire great people from a wide variety of backgrounds. As an equal opportunity employer, we ensure that our place of work is welcome to everyone.

Key Responsibilities:

Act as the primary point of contact for customers using SAP for production inquiries and troubleshooting.
Monitor and maintain SAP production systems to ensure optimal performance and accuracy.
Manage and prioritise customer orders from receipt to delivery.
Coordinate with production team to ensure all orders are fulfilled according to customer specifications.
Monitor inventory levels and coordinate with suppliers for timely replenishment.
Communicate with customers to provide order updates and address any concerns or issues.
Collaborate with internal teams to resolve production and delivery challenges.
Maintain accurate records of customer orders, invoices, and related documentation.
Provide exceptional customer service and ensure customer satisfaction throughout the order process.
Actively undertake any training and development contributing to a high performing team.
Ensuring work areas are kept in a safe, clean, and tidy manner.
To abide by all Company Policies and Procedures.
Support and deliver on the Company mission and vision whilst living and promoting the Company values.
Liaise with relevant internal stakeholders to maintain the highest standards with due regard to Customer requirements and in line with HARA, BRCGS and any other internal or external legislation/audits.
To be aware of and adhere to the Company’s Health & Safety Policy. You will challenge poor and promote good Health Safety Environmental practices by taking responsibility for the Health, Safety, environmental and welfare of yourself.
This list is not exhaustive and may include any other reasonable duties which may be required by the Manager/Supervisor.

What we are looking for:

Previous experience of working within a food-based production environment with knowledge of BRCGS standards.
Proven experience working with SAP production modules.
Strong problem-solving and analytical skills with attention to detail.
Excellent verbal and written communication skills to effectively interact with customers and internal stakeholders.
Ability to multitask and prioritise tasks in a fast-paced environment.
Customer-oriented mindset with a commitment to delivering excellent service.
Proficiency in Microsoft Office Suite and other relevant software tools.
A positive attitude towards work and employee engagement, with the ability to build and maintain relationships.
Reliable, on time and always ready to achieve the company tasks and responsibilities.
A team player who is honest, hardworking, works well under pressure and communicates well.
Has an attention for detail.
Feels comfortable and can operate IT equipment.
Ability to be self-driven and highly motivated.
Understanding and appreciation for safe manual handling practices and is Health & Safety aware.

What we offer:

Location: Wardle, Nantwich, CW5 6RS.
Shift Pattern: 4 on 4 off days, 12-hour shifts, 5:45am to 6pm (40.25 hours per week).
Salary: £24,410.77 per annum – monthly paid.
Enhanced holidays of 5 days inclusive of bank holidays.
Free on-site parking.
£300 annual attendance bonus.
£500 “Refer a Friend” bonus (service qualifying period).
Sick pay scheme (service qualifying period).
Company pension scheme.
In-house MHE training.
Warehouse to Wheels apprenticeship program (service qualifying period).
Cycle to work scheme (service qualifying period).
Life assurance (service qualifying period).
On site gym.
Wellness programmes & virtual gym.
Free shuttle bus service from Crewe to Wardle daily.
Subsidised canteen.
Holiday purchasing scheme (service qualifying period).
Service awards.
High quality uniform – “best in class” issued from day one.
Free-vend tea and coffee.

Closing date – 13.09.2024

If you believe you are the right person for the role, please use the button below to send your CV and covering letter and a member of the team will be in touch.

What our customers say

“Boughey are a great partner for us to work with. They are innovative, friendly, honest and most importantly understand our business. We are keen to continue working and growing with Boughey in a long-term partnership for the future. We feel they listen to us and work together collaboratively to achieve a greater goal. Big thank you to the whole team.”

“We partnered with Boughey 2 years ago and they have provided us a first-class service from day 1. The day to day running, we have a fantastic resource in customer services who is very knowledgeable, a problem solver and even with her workload her response time is great. We have direct access to Senior Management as well which is great. It is great to see when we experience issues they always carry out root cause and then implement a corrective action to ensure it doesn’t happen again - they learn from their mistakes which is a great trait.”

“Boughey are extremely professional, with great processes and will always try to be flexible to support our needs. All team members are very knowledgeable, great communicators and know their customers very well. An excellent business partner for us.”

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Do you have a question for our Managing Director Angela Carus?

If you are a customer, a colleague or a member of the public, please email Angela directly here askangela@boughey.co.uk and she will respond as soon as she can.

Boughey Distribution Ltd
Wardle, Nantwich
Cheshire, CW5 6RS

Tel: 01829 260704