Customer First

A clear commitment to all our customers

We forge positive and long-lasting relationships with our customers.

Good business is all about partnerships. We are very proud of the relationships we have established with our customers. With a dedicated account management team and advanced technological infrastructure, our goal is to make our customers feel as though they are on-site with us or that we’re an in-house team attached to their business.

Our service charter

We understand our customers' needs

no two businesses are the same, so we always acknowledge your unique needs and take the time to understand them and develop individual solutions. We are responsive: whether you simply require prompt, dependable deliveries or need a fully-integrated logistics solution, we work quickly, accurately and in your best interests.

We make life easier for our customers

a consolidated warehousing and distribution partner should make your life simpler, not more complicated. Our BougheyNET web portal offers complete visibility and if you ever have a query, there's always someone from our team at the end of the phone ready to talk to you.

We are reliable

we do what we promise, when we promise.

We use our experience to deliver better service

we are always happy to share our knowledge and expertise with our customers. And we learn from what they tell us too – that's how we adapt and improve.

We support our customers

before, during, and after every single order, we always aim to deliver first-rate customer service across the board.

What our customers say

“Boughey are a great partner for us to work with. They are innovative, friendly, honest and most importantly understand our business. We are keen to continue working and growing with Boughey in a long-term partnership for the future. We feel they listen to us and work together collaboratively to achieve a greater goal. Big thank you to the whole team.”

“We partnered with Boughey 2 years ago and they have provided us a first-class service from day 1. The day to day running, we have a fantastic resource in customer services who is very knowledgeable, a problem solver and even with her workload her response time is great. We have direct access to Senior Management as well which is great. It is great to see when we experience issues they always carry out root cause and then implement a corrective action to ensure it doesn’t happen again - they learn from their mistakes which is a great trait.”

“Boughey are extremely professional, with great processes and will always try to be flexible to support our needs. All team members are very knowledgeable, great communicators and know their customers very well. An excellent business partner for us.”

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