Join Team Boughey as a Delivery Service Advisor

We are currently recruiting a Delivery Service Advisor for our Transport team at Wardle, Nantwich.

The roles aim is to deliver exceptional customer service to ensure the smooth running of the Transport department.

At Boughey we are proud of our standing in the local community and the different and varying customer base we have. We hire great people from a wide variety of backgrounds. As an equal opportunity employer, we ensure that our place of work is welcome to everyone.

Key Responsibilities:

  • Monitor delivery schedules in real time to identify any PVA (plan v actual) issues.
  • Liaise between all departments, customer depot drivers and transport return.
  • Liaise directly with drivers and delivery points to overcome any delivery issues and protect service levels.
  • Manage and monitor any failure or redelivery processes.
  • Monitor daily sub-contraction performance.
  • Create and monitor a ‘Sensitive’ delivery report to ensure deliveries with high customer sensitivity are successful.
  • Report all service level issues internally.
  • Communicate across all internal departments (key stakeholders) to ensure information is consistent and relevant.
  • Monitor stock left at off-site locations awaiting further processing or return.
  • Support and deliver on the Company mission, vision and live and promote the Company values.
  • Liaise with relevant internal stakeholders to maintain the highest standards with due regard to Customer requirements and in line with HARA, BRCGS and any other internal or external legislation/audits.
  • To be aware of and adhere to the Company’s Health & Safety Policy. You will challenge the poor and promote good Health Safety Environmental practices by taking responsibility for the Health, Safety, environmental and welfare of yourself.
  • This list is not exhaustive and may include any other reasonable duties which may be required by the Manager/Supervisor.

What we are looking for:

  • Ability to work well across functions both internally and externally.
  • Tenacity and a passion for delivering outstanding customer service.
  • Strong organisational skills and ability to prioritise workload effectively.
  • Positive and resilient proactive attitude.
  • A good level of understanding in IT systems would be an advantage. Full training specific to the role will be provided.
  • Basic knowledge of order processing and stock reconciliation.
  • Strong communication skills both written and verbal.
  • Proficient in IT programmes such as Excel and Word.
  • Proactive in their approach to work.
  • Work effectively as part of a team.
  • Ability and willingness to problem solve.
  • SAP knowledge (not essential but would be a distinct advantage).

What we offer:

  • Location: Nantwich Road, Wardle, Nantwich, Cheshire, CW5 6RS.
  • Shift Pattern: Sunday – 7am to 3pm and Monday to Thursday – 10am to 6pm (37.5 hours per week).
  • Rate of Pay: £23,522.63 per annum – paid monthly.
  • Enhanced holidays of 33 days inclusive of bank.
  • Option to purchase up to 5 days.
  • £300 annual attendance.
  • Subsidised.
  • Workplace pension.
  • Cycle to work.
  • £500 “Refer a Friend”.

Closing date 19/07/2024

If you believe you are the right person for the role, please use the button below to send your CV and covering letter and a member of the team will be in touch.